Delivery costs to one UK mainland address are included our prices. For these items, typically delivery periods are between 1-3 weeks. We endeavour wherever possible to meet all clients deadlines, but please confirm this at the time of order.
Products made to order or branded can only be returned if at fault, or variance to prior approval. Any fault or discrepancy must be reported within 5 working days.
Customer satisfaction is paramount to us. If, on receipt of your printed/branded goods, you are dissatisfied with the finished product please advise us straightaway. Your issue will be investigated urgently and quickly resolved.
Where the problem is clearly something that can be attributed to us we will immediately rectify the issue. This could take the form of reproducing the products and collecting the defective batch or in the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but usable goods.
Where the cause of the problem cannot solely be attributed to us, we will seek to find a compromise remedy with you, either crediting the job in part or reproducing at a reduced cost.
Where the problem can be fully attributed to you, we shall not accept liability in any part.